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What some customers say about mPHONE
Please send us your comments!!


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Name:

Lorraine West

Date:

26 June 2001

Message:

I have received my parcel this morning Nokia Communicator 9210 and a digital camera. Thank you very much and I am very happy with it. I am having to learn how to use this.

Name:

James Arvanetakis

Date:

25 June 2001

Message:

I just wanted to say thank you for the incredibly fast and efficient service. I ordered the phone late Tuesday...and it arrived on my doorstep (in Texas) Friday afternoon!

Your staff was very professional and polite.

I look forward to doing business with you again, and wish mPhone Ltd. all the best of luck and prosperity.

Name:

Michael Angel

Date:

25 June 2001

Message:

M-Phone provided a friendly and efficient service that also elegantly handled my changed decision halfway through the transaction.

They are one of the first companies to stock (and subsequently ship) the phones in the UK and did not expect their customers to pay an high mark-up for the privilege. The only slight let-down is the bad service of the Royal Mail special delivery, which is naturally outside their control.

Good, friendly service and a fast response - I'd recommend them to others looking for "just-out" or "must-have" phones but I would ask for courier delivery next time.

Name:

Pierluigi Buonicore

Date:

23 June 2001

Message:


I would like to thank you for the quality of your service. I have ordered a Motorola Timeport T250 and I received it after just 4 days. I live in Canada, and I must tell you, sometimes I don't get the same speed of delivery from Canadian retailers. I am very impressed and pleased with the quality of your service. Also, before to actually buy the phone, I made a lot of shopping around for the best price. well, your prices are unbeatable. There is no way to get this kinda of phone for that kinda of money here in North America.

Thanks again for the good service. Finally I found an on-line wireless retailer that I can trust and a place where I can satisfy all my wireless needs.

Best regards
Pierluigi Buonicore
Ottawa, CANADA

Name:

Duncan Robb

Date:

22 June 2001

Message:

Wanted to thank you for the prompt service in dispatching the phone and accessories I recently ordered from your web site. The delivery took only a couple of days and all the items were delivered correctly.
Thanks & Regards
Duncan Robb

Name:

Samantha Raworth

Date:

19 June 2001

Message:

The service of Mphone, I found refreshingly helpful and very speedy. I had a few queries after placing my order and e mailed Mphone about them, these e mails were dealt with quickly, politely and efficiently and made me feel I had made the right decision to use Mphone. After this, I received a call from Mphone, but it was on my answer phone on my mobile, which I hadn't been alerted to by my phone, but Mphone then made every effort to get hold of me and when I left a message for them, I was called back promptly.

I received e mail confirmation with special delivery numbers and the goods arrived well before I had expected. If I had upgraded my phone directly with my network it would have cost me far more and some dealings I have had with my network have left a lot to be desired.

Things such as returned calls and being informed of exactly what is going on with an order are small, but very important where good service is concerned. This transaction has been the least painful experience I have had of this nature to which I am very grateful to Mphone for. I have also received a very good deal. Thank you

Name:

Alan Dutt

Date:

12 June 2001

Message:

Having been in the wireless industry for 6 years and being a pro GSM user here in the US, I was AMAZED at the quality and service I received at mphone. ABSOLUTELY no online retailer I have come across has ever been this good and efficient. They were even helpful when I ran into problems with a block on my card, as they waited till the block was removed to charge it. They are BY FAR the most courteous company I have had the pleasure of dealing with and I have even placed 3 additional orders through them.

FORGET cellpoint.net and those other faceless online stores that try to weed out as much cash from you as possible. They couldn't even answer a query I had before I wanted to buy a phone. Thankfully, I bought mine at mphone.. Mphones prices are by FAR the most reasonable (SOME EVEN AS LOW AS WHOLESALE) and their delivery service is EXCELLENT. As a US customer, I can only hope that more people from the US buy from Mphone and save on tonnes of $$. The Speedy delivery of TNT/Airborne Express was 5 *'s.

Thanks Steve and Jo! Keep up the personlized emails. You have NO IDEA what a draw that is to a customer.

Name:

Enrico Mezzogori

Date:

11 June 2001

Message:

I have few words to say. A very good service, a fast delivery and no problem. Regards, Enrico Mezzogori

Name:

Dale Klotz

Date:

08 June 2001

Message:

I was highly impressed during the entire experience dealing with your company- from the pre-sales answers to my questions to the efficient processing of my International order, and to having it arrive in my hands half-way across the globe-- in only 38 hours!

Your entire team is to be commended for truly first class work including your choice of TNT as the shipping company. Everything I wanted was in-stock and arrived in perfect condition. In addition, your prices are the best to be found!

A big THANK YOU to mPhone Ltd.!

Name:

Mark Plummer

Date:

06 June 2001

Message:

I was very pleased with the phone which I received this morning and thank you for the prompt and efficient service which you give to your customers. Regards, Mark Plummer

Name:

Jason Ehrlich

Date:

06 June 2001

Message:

I am writing you from the US - a black hole of sorts as far as new phones and accessories go. I discovered your site through a link on the Usenet newsgroups, and ordered several accessories for my new Ericsson R520m. I received them today and have been very happy with the quality of service you provided me even from across the ocean. It is much better than any service I have received from a cell phone dealer or manufacturer here in the U.S. Many thanks again for your help and I will recommend you highly to my colleagues!

Name:

john bitar

Date:

05 June 2001

Message:

I have now purchased a couple of items from M-Phone, and their products and service has been excellent!! They were curtious, responsive, and very helpful. I plan buying all of my cellular needs from them. Thanks John B.

Name:

Philippe Jossua

Date:

05 June 2001

Message:

Very good customer service, quick delivery (4 days, but including week-end) and I live in France. You seem to have a good range of the latest products, like the Ericsson R520 silver or the T29s (not available here in France). Reasonable prices.

I will definitely recommend you to all people interested in mobile phones, my friends and french gsm newsgroups.

Name:

Gene Morris

Date:

04 June 2001

Message:

I ordered an IAT-10 antenna for a T-28W. The order process was easy. The order was confirmed and I was informed of the shipping and estimated arrival date by email. The antenna arrived on the date the company said it would. I could not ask for better service.

Name:

Kai Harada

Date:

02 June 2001

Message:

Thank you for such wonderful service! I ordered an Ericsson R520M from the United States and was given personalized care and non-automated e-mail updates. I think it's great when you call a company and don't have to wade through sixteen automated menu options. You are an easy-to-work with company and I hope to do business again in the future. I am recommending you to all my GSM-enabled friends and colleagues. The American contractors that work for TNT Express International, however, leave much to be desired...

Name:

Peter A

Date:

01 June 2001

Message:

My second order and again great and friendly service. Look forward to shopping with Mphone again!

Name:

Olaf Coenen

Date:

01 June 2001

Message:

It was kind of an experiment, ordering the R520 with bluetooth headset from Germany. It worked great. After having confirmed the credit card, mphone send out the phone on the same day with TNT (which is the best delivery service, e.g. WAP-tracking) and it arrived one day later. All products work fine here and I got the R520 in silver before it is released in Germany. Thanks for the great service!


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