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What some customers say about mPHONE
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Name:

Adrian Hobbs

Date:

26 July 2001

Message:

I am very impressed with your service, for the following reasons:

1. You carry a wide range of accessories;
2. You have them in stock;
3. You confirmed my order and told me when it would be shipped;
4. You gave me a reference number for tracking with the Post Office.

Many thanks for an excellent service; I would not hesitate to use you again. Internet shopping is so much easier, isn't it?
Regards
Adrian Hobbs

Name:

Scott Wells

Date:

July 26 2001

Message:

Hi. Sorry to say my need to find a low price on the T39 made me look to other sites. All I can say is that after I shopped around, I still came back to mphone. I've turned more than a few colleagues on to your site since I bought the T28 early in 2000. You folks are still the greatest!

Name:

Charles Mathieu

Date:

24 July 2001

Message:

Would like to congratulate everyone at Mphone for the excellent customer service I received. This is certainly a rare commodity from an Internet On-line store. I would also like to especially say a special 'Thank You' to Ali who was always VERY prompt in replying to my various e-mails and who is very well versed in the products that Mphone sell. What is especially impressive is that I live in Australia and to still receive the attention I did is remarkable. I would not hesitate in recommending your store to anyone and will definitely purchase my next cell phone or accessory from your store in the future. Keep up the great work lads!

Yours sincerely,
Charles Mathieu
Australia

Name:

Ian Robinson

Date:

24 July 2001

Message:

Thankyou for sending my new phone, I was very impressed with the speed and efficiency of your company with dealing with my order. Your staff were very helpful and friendly on the phone. I will be using your company again and recommending it to my friends.

Name:

David Lau

Date:

23 July 2001

Message:

Getting mobile phones in Hong Kong is quite a dilemma. Even though we could get our hands on the latest phones, that is, if they are not already sold out, the price generally varies dramatically. Usually, the newest additions are “parallel imported” models and they are marked up way over the market values making them impossible to get a hold of unless one is willing to pay as much as double the costs. It’s really like getting an Audi RS-4. Usually, a middle class citizen like myself would normally have to wait for weeks and months before the local dealer would bring on their latest models upon which the pricing would normalize.

Therefore, as much as I shop around other goods through the Internet, I tried shopping for phones on the web thinking that I could beat the game. You wouldn’t believe how much work I have gone through trying to find an online shop that would “really” sell phones and ship them overseas to Hong Kong! Most of them either stock the latest models but won’t deal with anyone out side of EU or UK, or they only have models from back 2 to 3 years old! Finally, I managed to find an outlet where I purchased an Ericsson R520 from an online store by the name of Mobile Republic. It was a nightmare as it took me over a month to have the phone arrived at my door despite having gone through endless credit checks and unnecessary delays. What disappointed me more is no matter how many times I have requested to purchase accessories for the phone, I never got a straight answer. They later finally came back telling me they couldn’t accommodate my requests and I really don’t see why not.

Thanks to the website “GSMArena”, when reading on the reviews for the Ericsson T39, I was given the link to mPhone for pre-ordering the T39. At first, I thought it was probably going to be just another run around where I was to be put on hold forever. To my surprise, after placing a “pre-order” for the T-39, I was promptly contacted by their customer service asking for my preference for the colour! I was utterly amazed at their quickness in response. When I placed my order for the R520 from Mobile Republic, not only did they not conferred with me as to what my colour preference I have, they never responded to my request on what colour choice I have for that particular model! From that moment on, I knew finally that there is hope after all in shopping for phones over the Net.

Great news came only after a few days upon my confirmation of the colour I wanted; my phone was shipped! I took less than 3 days before I received the package from the UK. Every thing is in great order and the content was carefully and neatly packed. The colour was exactly what I have wanted! Then I tried something more daring, I wrote back to their customer service to see whether they could assist me in finding the accessories I wanted for the T39. Not a problem! They were most courteous, I don’t even need to go back to their website to go through the whole routine of picking the items, type out my address and credit details, Steve from the Customer Service simply took care of my order for the miscellaneous accessories without any fuss or hassles. For me, this is “THE” only resort I have in locating and purchasing the latest phones on the market. I certainly have tried others and have repeatedly been disappointed. I just only hope that mphone could make themselves known to more people via search engines so that more people in the GSM world could be benefited by their first class services.

To the dedicated people at mphone, I salute you all.

Most truly,

David Lau

Name:

Ian Marshall

Date:

21 July 2001

Message:

From my experience, MPhone are very professional and efficient. Their web site is updated regularly and I was contacted regarding the delivery and certain options for my phone. MPhone took my pre-order sometime before my choice of phone was available (Ericsson T39m), but kept me informed of progress and had accurate information on their website. They also seem to have very competitive prices for SIM free handsets and I would not hestitate to recommend them to others. I look forward to ordering from them again in the future.

Name:

Albert Bunick

Date:

21 July 2001

Message:

really i really couldn't believe how fast i got my phone i was really suprised b the speed of your service. i thugth i would get my phone in 2 or 3 weeks but i got it 7 days after i bought it now i try to refer my friends to you.

Name:

Michael Ruane

Date:

21 July 2001

Message:

Thanks for arranging the deliver of my new R520m. The package arrived safely in New Zealand on Saturday just 4 days after you shipped it. I am very pleased with the level of service I received in my dealing with Mphone and would have no hesitation in dealing with your company again or recommending you to anyone else.

Name:

Richard Pankhurst

Date:

20 July 2001

Message:

I don't normally offer testimonials but I just want to thank the team at mphone for a superb job for the delivery of my T39m. On time and reliable at a great price! This is a truly professional and responsive company with a focus on service which rivals the most established names on the internet in terms of customer service. I received quick but personal attention when I asked questions and proactive emails highlighting the status of my order. I will definitely buy from them again.

Name:

Giuseppe Lo Presti

Date:

20 July 2001

Message:

Yesterday I received my Ericsson R520m phone, which arrived in only 3 days: thanks for your very fast service, even with the initial delay, probably due to a misspelled c/c number, but resolved in few days.
With best regards,
Giuseppe Lo Presti
Palermo (Italy)

Name:

John deGraft-Johnson

Date:

02 July 2001

Message:

I felt the whole purchase process took too long. I phoned at 10.00 am on Monday 25th to order. I was reccomemded to your web site. I ordered at 10.13 am You confirmed the order at 11.14 am. You then sent me another message on Tuesday 26th at 14.30 asking me to fill in a form asking a whole lot of intrusive questions and and asking me to fax it to you. I received the message at 17.30, phone in to check that you were still working and then faxed it in to you. Nothing arrive on Thursday 28th, so I phone in again and you told me you had just sent it off. It arrived Friday (three days later than any other email operation I have dealt with !)

Incidentally the 9210 is great! I am still setting it up.

Best Regards,

John deGraft-Johnson


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