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What some customers say about mPHONE
Please send us your comments!!


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Name:

Jeff Probyn

Date:

29 June 2002

Message: Phone

Just quick note to say thanks the arrived when you said and is up and running as we speak. Thanks also for saving me around 50 on the price I was quoted by my usual supplier. I look forward to using you again.

Regards
Jeff Probyn

 

Name:

Mark Stevenson

Date:

28 June 2002

Message: Recent Phon Purchase


I have today received the mobile phone I ordered from You. I am absolutely delighted with the speed of serice (2 days from order) and the phone is exactly what I wanted. Excellent.

 

Name:

Alan Weatherall

Date:

27 June 2002

Message:

Second phone I have bought from you. Both of my daughters are delighted with their new phones - delivered quickly and efficiently. Great job.

Regards,
Alan.

 

Name:

Steve Horton

Date:

27 June 2002

Message:


a fast a effective service, very pleased with the product. overall a fast and effective company, i will definately use this service again

 

Name:

Juan

Date:

26 June 2002

Message:


Hi Everyone, this is incredible, in three days only the order came to me in a very small box. Im from Venezuela and Im very happy to know that M-phone is one of the best web sites to shop mobile phones. Thanks For Your Responsability...

 

Name:

Gordon Moore

Date:

20 June 2002

Message: my order for motorola v60


THANK YOU FOR YOUR VERY PROMPT, PROFESSIONAL SERVICE, YOU DID ALL YOU PROMISED!, I GOT JUST WHAT I ORDERED, IN DOUBLE QUICK TIME, THANKS, G F MOORE

 

Name:

Steve Williams

Date:

19 June 2002

Message: HBH-15 Headset


I have today received my order, a mere 2 working days from when my order was placed. There were no complications and the order confirmation containing the hyperlink to Royal Mail was an added courtesy.

This is the way eCommerce should work, well done.

Yours sincerely

Steve Williams
theobjective.co.uk

 

Name:

Coxy231

Date:

17 June 2002

Message:

I would just like to compliment mphone on the quality, speed and value of the service i received. Even though i ordered my products over the weekend i still received them early on in the week. I didn't expect this due to the weekend. Even if you want to know where your product(s) are there is the order tracker whereby you can find out the progress of your order. Well done mphone.

Name:

Istvan Ipper

Date:

14 June 2002

Message:


Excellent service. Fast and reliable. In addition, the best price in town.

Thank you.

Istvan Ipper

 

Name:

Tim Kitchener

Date:

14 June 2002

Message:

Thank you very much Mphone.

I felt your service was excellent. I ordered the HDR-1 Music Player, after some very helpful telephone calls to your office, via the site on Friday morning. I emailed your staff for more advice on Tuesday, to which I received a helpful reply almost instantly, and then was advised of my Consignia Track and Trace number on Tuesday evening. The parcel arrived promptly on Wednesday (just after the England - Nigeria game) all complete and in full working order.

I would like to thank you for your efficiency and praise you on 1) your telephone staff helpfulness and general friendly manor, and 2) on your logically laid out, easy-to-use site.

It was a pleasure doing business with you! I would not hesitate to use you again for any of my mobile phone requirements or queries!

Thanks again,

Tim

 

Name:

Lyn Roper

Date:

13 June 2002

Message:

This is the 2nd time we've used mphone.

The service the 2nd time was as good as the 1st.

 

Name:

Chris Bowesman

Date:

12 June 2002

Message:

Dear Sirs

Although I have now received my order, and your own service was reasonable, the same cannot be said for Royal Mail. It is a shame that you were unable to deliver to my work address. I picked up an e-mail on Saturday stating that this could be possible if I could fax certain items to you. This was impractical at the time so I decided to allow the order to proceed unchanged.

I did not read your e-mail of 10 June until the afternoon of 11 June, but was impressed to see that I could check the progress of my order via the Royal Mail's web site. At around 4pm, it showed that the package had been 'Delivered'. On my arrival at home I was disappointed to find a card to say that my parcel had not been delivered as a signature was required. The card stated that the parcel was now at 'East Croydon' - no address for the sorting office or opening times were given on the card. I decided a trip to the sorting office was in order, however, despite a lot of activity there, the public counter had closed at 4pm.

I managed to collect the order the following morning, this involved an unscheduled train stop at East Croydon.

My complaints are therefore:-

1 Why are you not able to deliver to an alternative address when the item is ordered on the internet? Other companies that I've ordered from in this way do not have a problem with this.
2 I was not given the choice of 'Special Delivery' or not, and was then to be charged extra for it.
3 Royal Mail's tracking service did not work.
4 Card left by Royal Mail had insufficient information on it, thereby wasting a lot of my time.

Overall, I'm not very impressed.

[We are sorry for your disappointment. Unfortunately we have to protect ourselves as well as the card holder, by only shipping to the registered name and address. To ship to another address, like an office, we need written authorisation from the card holder. We ship via Special Delivery as there is a signature required upon delivery and the package is also insured. Again, these measures are there to protect the card holder. We will pass on your comments to Royal Mail. Regards, mPhone]

Name:

Fred Fuchs

Date:

12 June 2002

Message:

Hi,

Just to let you know I have received the 6310i and it is great.Great service especially refunding when the price dropped.A shipping option of registered airmail would be good for international customers.Good for when Nokia finally release their BT headset.

Thanks again and ill be back.

 

Name:

John Neal,

Date:

11 June 2002

Message:

Couldn’t believe how easy it was to order the Nokia 6310i, and how quickly it was delivered. The tracking information was great –even though I didn’t need it…..

Regards

John

 

     

Other Testimonial Pages, by date

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Month
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