mPHONE online shop 

mPhone Ltd Terms and Conditions for purchases from the On-line Store

1.0 Warranty Period

1.1 All products purchased from this web site are covered by a 24 month manufacturer's warranty, in relation to defective materials or workmanship from the date that they are delivered to you, under which your products may be repaired or replaced free of charge by the manufacturer.

1.2 In the unlikely event that you experience a fault or defect with the products as a result of defective materials or workmanship, please contact the service centre nearest to you as specified in the manufacturer's literature accompanying the products.

2.0 Ordering

2.1 The information displayed on this web site, including prices, does not constitute an offer to contract or enter into an agreement.

2.2 When you send an order by means of the On-line store for products and/or services your order shall constitute an offer for the products and/or services selected.

2.3 We shall not be obliged to accept your order. If we do, your order may be accepted by us by means of an e-mail confirming the order sent to the e-mail address supplied with the order.

2.4 We reserve the right to decline any order for any reason, prior to the order being shipped.

2.5 A contract or agreement for the products and/or services selected shall only be formed once our confirmation message is correctly sent to the address of your electronic mailbox on your Internet access provider's server. It is your responsibility to verify that your mailbox is in proper working order and you must assume the risk of all consequences for transmission or operational failures.

2.7 No orders shall be accepted if received from persons under the age of 18.

3.0 Price and Payment

3.1 While we try to ensure that all details (including prices) displayed on this web site are correct and up to date, we cannot guarantee that they are. We do, however, update this web site as frequently as possible. You must ensure that, prior to placing an order, you have checked all relevant details about the products and/or services you have selected, as those may have changed since you last visited this web site.

3.2 All products and/or services displayed on this web site are subject to availability. We will advise you if a product or service is unavailable.

3.3 All prices are subject to change at any time up to the time the order is shipped. If a price is corrected due to exceptional circumstances, we will inform you as soon as possible and provide you with the option of either cancelling the order or to continue with the order at the corrected price.

3.4 All prices marker “inc VAT” are inclusive of VAT (but do not include delivery charges). For orders to be shipped outside of the European Union, VAT will not be charged. In such cases, prices marked “exc VAT” apply. Duties may, however, be incurred at the destination country. You will be responsible for paying any such duties according to the local laws and regulations of the destination country.

3.5 For orders within the UK, mPhone Limited will accept payment by way of payment cards (Visa, MasterCard, Switch, Solo, Delta and American Express) as well as payment by cash deposit, bank transfer (BACS bill payment or CHAPS Telex Transfer). For all orders outside of the UK, for countries that mPhone Limited ship to, payment by way of bank transfer or Western Union will be accepted. Payment by way of Visa, MasterCard or American Express may be accepted for certain countries, provided that mPhone receive authorisation on name, address and amount from the card issuer and / or a signed authorisation form and copies of the credit card (front & back) are received by either fax or by post (see the contact details below). For more information, please see the Security Requirements.

3.6 In all cases mPhone Limited requires receipt of cleared payment, in Pounds Sterling, prior to arranging delivery of the goods to you. For you convenience we provide a currency converter (see left hand menu) to give you an indication of the prices in other currencies. However, mPhone Limited are not liable for any errors or subsequent changes or differences in the currency values.

3.7 Your payment card will be debited when the order is ready to ship. In the event that the product you have ordered is temporarily out of stock, your payment card will be debited when the product is available next and is ready for delivery to you. If you do no longer wish to wait for an unavailable product, you can cancel the order for the product, either verbally or in writing (by mail, fax or e-mail).

3.8 The price of any product is the price quoted on our web site at the time of your order.

3.9 mPhone Limited reserves the right, giving notice to you anytime before delivery, to increase the price of the products to reflect an increase in the costs to mPhone Limited which is due to any factor beyond the control of mPhone Limited, any change in delivery dates, quantities or specifications for the products which is requested by you, or any delay caused by any instructions by you or the failure by you to give mPhone Limited adequate information or instructions.

4.0 Delivery

4.1 Delivery of the products will be made by mPhone Limited by the following methods:



for orders within the mainland UK, by next day registered or recorded post or courier; or


for international orders, by FedEx Courier Service or equivalent;

4.2 Any dates quoted for delivery of the products are approximate only, however, we will ensure that all goods are delivered within 30 days of acceptance of your order. If goods cannot be delivered within 30 days we will tell you and agree with you when the goods will be delivered.

4.3 All costs associated with the delivery as quoted by us are to be paid by you with the price of the goods.

4.4 If mPhone Limited fails to deliver the products for any reason other than any cause beyond mPhone Limited's reasonable control or your fault, and mPhone Limited is accordingly liable to you, mPhone Limited's liability shall be limited to the excess (if any) of the cost to you of similar goods to replace those not delivered over the price of the products.

5.0 Risk

5.1 Risk of damage to or loss of the products shall pass to you at the time of delivery or, if you wrongfully fail to take delivery of the products, the time when mPhone Limited has tended delivery of the products.

6.0 Returns, Complaints and Disputes

6.1 Replacement policy (14 day). If goods sold by mPhone Limited are found to be faulty "out of the box" or develop a fault in the first few days, you may return them to mPhone Limited and we will send you free replacement provided that mPhone Limited have verified the fault, the goods reach mPhone Limited strictly within 14 calendar days from invoice date, the date the goods were originally shipped out to you. The following needs to be included:

  • The goods in their original packaging with all accessories and documentation;
  • The completed returns form; and
  • A copy of the original invoice.

6.2 Cancellation (7 day). If for any reason, you have decided to change your mind and did not like the goods we sent you, then you have the right to give us a notice of cancellation strictly within 7 calendar days from invoice date, the date the goods were originally shipped out to you. If you wish to cancel the contract, the following provisions apply:

  • Any such notice of cancellation must be given to us at the address set out above or by e-mail to
  • If you cancel the contract we will refund you the sum paid by you within 30 days.
  • If you cancel the contract you must return the goods to us.
  • the goods must reach mPhone within 14 days of shipping the items out to you.
  • the packaging and all contents must remain in their brand new condition. Proper packaging will have to be used in returning the goods
  • if the goods contain software that has been opened or if the protective packaging of a handset or accessory have been removed, then a 25% re-stocking fee will be applied.
  • it will not be possible to refund any shipping charges.

6.3 Complaints. If you have a complaint about our service, please let us know in writing.  All complaints will be acknowledged within five working days.  We will seek to resolve all complaints within 14 days and will keep you advised as to what is happening throughout the resolution process.

7.0 Definitions

7.1 In these conditions:-



"you" means the person whose order to purchase goods or services is accepted by us;


"we" or "us" means mPhone Limited;


"Product/Goods or Services" means the products or services which we agree to supply in accordance with these conditions;


"Conditions" means the Standard Terms and Conditions of sale set out in this document and (unless the context otherwise requires) includes, any special terms and conditions agreed in writing between you and us.

8.0 Privacy Policy

8.1 We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

8.2 We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.

8.3 We will not e-mail you in the future unless you have given us your consent.

8.4 We will give you the chance to refuse any marketing email from us or from another trader in the future.

8.5 The type of information we will collect about you includes:

  • your name
  • address
  • phone number
  • email address
  • credit/debit card details

8.6 We will never collect sensitive information about you without your explicit consent.

8.7 The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

8.8 The personal information which we hold will be held securely in accordance with our internal security policy and the law and the Which? Web Trader Code.

8.9 If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

8.10   We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

8.11 If you have any questions/comments about privacy, you should email us.

9.0 General

9.1 These terms do not affect your statutory rights as a consumer.

9.2 The information we are required to provide to you in accordance with the Consumer Protection (Distance Selling) Regulations 2000 is as follows:

9.2.1 The Suppliers name is mPhone Limited whose place of business and address for correspondence is: 191-192 Temple Chambers, Temple Avenue, London  EC4Y 0DB
9.2.2 The goods being supplied will be described in the confirmation
message sent to you in accordance with Section 2.5.
9.2.3 The price for the goods will be described in the confirmation message
sent to you in accordance with Section 2.5.
9.2.4 The delivery costs for the goods will be described in the
confirmation message sent to you in accordance with Section 2.5.
9.2.5 Arrangements for payment for the goods are as set out in Section 3 of these Conditions.
9.2.6 Arrangements for delivery of the goods are as set out in Section 4 of these Conditions.
9.2.7 The details of your right to cancel the contract are set out in Section 6 of these Conditions.

9.3 Our Customer Services phone number is +44 (0)20 7353 7705. Our phone lines are open from 9 am  to 6 pm Monday to Friday.

9.4 Any contracts or agreements formed between you and us by means of this web site shall be governed and construed according to English law, will be deemed to have been made in the UK and any disputes or proceedings shall be subject to the exclusive jurisdiction of the English courts.

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Copyright © 2000-2010 mPhone Ltd, 191-192 Temple Chambers, London EC4Y 0DB UK

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